At Yousef Journey, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a simple return and refund process under the conditions below:

1. Eligibility for Return
You may request a return if:

• The item is defective, damaged, or not as described.

• The request is made within 1–3 days of receiving the item.

• The product is unused and in its original packaging.

2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of receiving your order. Provide your order details and a clear explanation of the issue. Our team will respond with instructions for the return process.

3. Return Approval
Once your return request is reviewed and approved, we will arrange for the item to be picked up or guide you on how to return it. Returned items must meet the eligibility conditions stated above.

4. Refund Method
Since we offer Cash on Delivery, refunds will be issued in the form of a cash reimbursement upon successful return and inspection of the item. Please allow 1–3 days after the returned item is received and approved for the refund to be processed.

5. Non-Returnable Items
Returns are not accepted for items that show signs of use, damage caused by the customer, or items returned beyond 3 days of delivery.

6. Contact Us
For questions or support regarding your return, please reach out to us at:
📧 [email protected]